This past week I sat in on a great discussion about a Max Lucado book. Courteousness was the central theme, and quickly the conversation turned to public displays of rudeness - in line at the bank, unreasonable customers, bad customer service, and the like. There were several small business owners in attendance, who were quick to share stories of customer service 'challenges' (i.e. horror stories!)that they'd encountered.
The fundamental problem was conflict between the Christian ethic of 'turning the other cheek' and the pragmatic responsibilities of running a viable business. Where is the line? When a customer expects a business to address a problem for which the business is not responsible, how is the Christian businessperson to respond? By extension, it's not just business owners who are caught up in this ethical dilemma. If I have a spare bedroom, or even space on my couch, and I encounter a homeless person, am I obligated by my Christian faith to open up my home to the person with no where else to sleep?
So that frames the question. I'll share some thoughts and perhaps resolutions in a couple of days. In the meantime, what do you think?
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